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Help - Main

Here you can find the mos frequently asked questions. ln case you don't see an answer to your question, you can contact us via email. Please send your questions to support@pirscher.co.uk. 

ShippingReturnsPaymentGeneral
Shipping charges30 Day Return PolcyPayPalMy Account
Delivery timeReturnsCredit CardGift Cards
Order TrackingRefundsDebit CardSpecial Orders

 

Shipping

How much is the shipping rate?

Delivery within the United Kingdom (UK):

Orders placed before 2pm will be shipped on the same day. The delivery time will be 3 to 4 days, unless stated otherwise in the product description. For delivery in the UK we charge £ 6.99, Our delivery partner is DHL.

From a order value of £ 200.00 and onwards, we deliver shipments free of cost.

Delivery to foreign countries:

Delivery within Europe (DHL Europe)

For delivery to Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Switzerland, we charge £ 12,90.

Additional Charges and Remote Area Charges must be paid for by the customers.Orders before 2pm will be shipped on the same day. The delivery time will be 3 to 5 days, unless stated otherwise in the product description.

Delivery outside of Europe (DHL Europe)

For delivery to Bosnia Herzegovina, Iceland, Croatia, Russia, Serbia, Turkey, Ukraine, Belarus , we charge £ 12,90. Additional Charges and Remote Area Charges must be paid for by the customers. Orders before 2pm will be shipped on the same day. The delivery time will be 3 to 14 days, unless stated otherwise in the product description.

In the rare case of a product not being available or being sold out, we will inform the customers of an extended delivery time.

 

How long is the delivery time?

All orders placed before 2pm will be shipped on the same business day. Delivery time within the UK is usually 3 to 4 days. Orders within Europe usually take 3 to 7 business days. International order takes 3 to 14 days. 

Can I track on order online?

Directly after your order has been shipped, we send you an email with a tracking code. With this tracking code you can track the status of the order online.

Returns

What is the 30 day return policy?

In the rare case that an item does not fit, is damaged or is simply not what you expected, you can return the product within 30 days.

You must return the item in an unused and unsoiled condition, complete with their original packaging, within 30 days of receipt. You can only return items, if they are unused and in their original packaging and have all of the barcode tags intact and attached to the items. If either the goods or the packaging are not in a re-saleable state, then we may refuse your return request.

 

How do I return an item?

Returns within the UK

Click on this following link to read how to return orders. CLICK HERE. You can buy and print a return label at pirscher.co.uk/returns.

International Returns

You are responsible and have to carry the cost of  the returns. For international returns, please contact us directly and we are trying our best to find a solution. support@pirscher.co.uk

 

How do I get my money back?

After recieving the returnded goods we are checking them for damages. Always send items back including the packaging and all lables. If the returned goods are elegible for a refund we will refund the money with the payment type used within a week.

Payment

How do I pay with PayPal?

After placing your order, you will be transferred to the PayPal website. There you can complete the payment.

How do I pay with credit card?

In our SSL encrypted website you can place and pay your order with MasterCard or Visa. You will have to verify your purchase with enterring your MasterCard Secure or Verfied by Visa code.

How do I pay with debit card?

In our SSL encrypted website you can place and pay your order with your debit card.

General

What is the My Account section?

In the My Account section, you can review your order history, manage your shipping and invoice adresses, create a wish list and track your orders.

Can I buy a gift card?

You can bu gift cards online. Click on Gift Card and you will be directed to the order form.

What if I can't find what I am looking for? 

If you can't find an item in our online shop or if you don't see the size you need, do not hesitate to contact us. Our staff will go the extra mile to help you find your product even if it is not in our product assortment. Contact us via email and tell us what you need. A staff member will reply within 24 hours and help you. support@pirscher.co.uk

 
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